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Making Metrics Matter
More companies are looking to move from relying on intuition to relying on data-driven or data-informed approaches. One of the biggest obstacles to this process is creating meaningful metrics based on the data. The data collection itself is usually easy enough, but making the data paint an accurate picture of what is happening can be a lot harder. The same data set can lead to multiple conclusions depending on how it is filtered and processed.
The choice to implement an analytics or metrics process can send shivers down the spines of workers. There is a trend for efficiency efforts to either try to create robots, or to come before a layoff as the ship goes down. The human element needs to be looked at and respected when creating metrics.
Bad metrics are more destructive than no metrics. Not all tasks are created equally and have to be viewed through different lenses. What do you do when people try to game the system? Focus on process and not targeting people, especially at the beginning. Make your metrics matter, make sure they stay relevant, and keep metrics from dehumanizing your employees.
Your Wish Is My Command
Most people want to be given instructions on what to do at their job. They don’t want to be left to wonder or to figure things out. They want clear instructions, a reason why they’re doing something…
